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Terms & Conditions

Wholesale Guidelines:

Potential retailers must read, understand and agree to the following policies, terms and conditions. Please print the version at the bottom of this page and fax back to 519 518-8503. No orders will be processed until a signed copy of the terms and conditions has been returned to our head office.

Order Minimums

At the time of this agreement, Lakapooki Inc does not have a set order minimum, however, products must be purchased as packaged. We also reserve the right to change this policy at any time and will provide one (1) months notice to all customers. Please note that though we do not have a minimum order, customers who consistently place orders under $100 will have their accounts subject to review to re-evaluate their suitability.

Ordering and Lead Time

Orders may be placed via email, fax or telephone or using our on-line site. Please contact your local sales representative for more information and for any help or questions regarding order procedures. We generally try to ship in-stock items within two to five business days from receipt to our office. This may vary dependant on order volumes and promotions from time to time. If items are out of stock, we will contact you immediately with approximate shipping dates. Please note that average shipping with Canpar can range from 2-7 days dependant on your geographical location.

Required Documentation

Please be prepared to provide the following when opening a new vendor account.

1) A copy of your business License or reseller number
2) A picture of your store front
3) If yours is an ecommerce only business and your site is not yet operational, be prepared to provide screen shots of the site.
4) A completed credit card authorization form to process your payments

Payment

Orders may be paid with Visa or MasterCard. Although credit card payment is preferred, as this will ensure a speedy transaction, we also accept email money transfer, certified cheque or money order. Please note: Payment is required in full and all funds must be cleared prior to shipping.

Sales Policies

Retailers agree to sell at or above the set MSRP prices and follow the set out price break structured where applicable. They will maintain adequate inventory at all times and may only sell products distributed by LAKAPOOKI Inc in their store or owned web store. Selling at home parties, flea market/community tables, by auction, eBay or any other auction site is strictly prohibited.

We reserve the right not to sell our products to retailers who fail to comply with these terms. By completing our wholesale application and placing an order, you agree to the terms set out above.

Short Term sales (i.e. Black Friday, Boxing Day ect) are acceptable, however continuous discounting and undercutting of products is not. Sales that continue past a week will be considered a breach of this agreement.

Returns

If you ordered incorrectly or decide you don’t want the items you ordered, your return is subject to a 20% restocking fee and any shipping costs are your responsibility. We must be notified within 14 days of purchase with your desire to return the items. Items cannot be returned without first contacting us for a RGA # from our customer service department.

Bulk Selling

The retailer is not authorized to sell LAKAPOOKI products in bulk to any party for purposes of, or with reasonable knowledge that such purchaser will soon thereafter resell such products for commercial gain. Retailers are only authorized to sell and market the product to end consumers.

Exclusivity

While we make every effort to avoid over saturating any given geographical area, we cannot guarantee exclusivity within a given area unless a previous agreement has been reached and signed with us. We will work with you in earnest, should you have any concerns.

Exporting

Due to contract obligations, these products are to be sold to Canadian consumers only.

Laws, Regulations, Standards, and Taxes

Dealers must observe all laws and regulations and meet all standards set by any federal, provincial, local, or other governmental authority or entity regulating or pertaining to the business of Dealers, including collecting all required sales taxes; reporting and remitting all sales taxes to the proper authorities; and filing all required sales tax returns. Before the Company will accept any order from a Dealer, the Company must receive from the Dealer a copy of their business licence showing that the Dealer is authorized to do business and a business number demonstrating that the Dealer is exempt from the provincial sales tax in its province as a reseller. Dealers must maintain the highest standards of integrity, honesty, professionalism, responsibility, and business ethics in promoting and selling the Products.

Indemnification

The retailer agrees to indemnify, protect, hold harmless and defend LAKAPOOKI Inc from and against all losses, damages or claims for loss or damage.

Orders and Inventory

Dealers must maintain an adequate stock of inventory to service their customers and must not sell products that are not in the Dealer's inventory. The Company will not have any liability for lack of availability of any of its Products for any reason, including, without limitation, uneven demand, inability to obtain a product from its manufacturer or distributor, import, customs, shipping, or postal delays, strikes, war, conflict, terrorism, weather, or any other condition or event beyond the control of the Company.

Claims

Any discrepancy in order (shipping, price, missing product) must be communicated to info@lakapooki.com no later than 10 calendar days after receipt of the product. After 10 days LAKAPOOKI Inc is not obligated to refund / credit / exchange or send said missing products from order.

Warranty Policy

Our products are guaranteed against manufacturer defect for 90 days from date of purchase and may be returned for credit or replacement. We do not issue credit or exchange on items that have been improperly cared for. Defective items must be returned to receive credit. To return an item, you will need to contact us for a claim form – orders@lakapooki.com.

If you have any questions or concerns, please contact us immediately.

Thank you!

We look forward to working with you!



Terms & Conditions Download the Terms and Conditions and print, sign and fax to us at 519-518-8503.