Customer Service & FAQs

Product Quality

All our products have a 90 day warranty against manufacturer defects. This does not include products that have been subjected to improper use or abuse. This should be determined by the retailer prior to them excepting a return from the end user. Should you have deemed the product to be defective, please contact us for a return authorization number. All items must be returned to us in order to receive a credit for the current wholesale price of the product.

Once the item is received the credit will be added to your account to be applied to your next purchase invoice with us.

Please note: Merchandise that is returned without a return authorization number will not be accepted. LAKAPOOKI Inc is not responsible for the shipping cost to return the product to our office.

All defective merchandise should be returned to:

1 Silver St Unit A
St Thomas, ON N5P 4L8.

Here at LAKAPOOKI Inc we take customer service very seriously. We believe that our customers are part of our LAKAPOOKI family and it is important to us that they are happy and successful. We work very hard to ensure that everyone is happy and that everyone’s needs are being met. We welcome your input and feedback at all times and urge you to reach out to us at anytime should you have a concern or just want to tell us what a great job our wonderful sales teams are doing.

For any concerns or comments please contact:
Debbie Pires
President LAKAPOOKI Inc

For any general issues or questions regarding an order please contact our head office or one of our sales agencies and someone would be please to assist you.

Head Office 855-631-7500

For Customers in Quebec please contact:


Product Compliance

We have a team that works diligently with our clients to ensure their products are ready to enter the Canadian Market. Over the years we have made great connections within the Canadian Government Agencies and will work together with them and our clients to ensure they meet safety, insurance, labeling and language standards to successfully enter the Canadian Market.

How can I place an order?

You can place an order in one of the following ways:

1) Online – please note you will need to register with the website and log in to place your order.
2) Contact your regional Sales Agency and they will be happy to help you with your order – see contacts above
3) Email us at orders@lakapooki.com
4) Fax (519) 518-8503

If you wish to speak to a customer service rep at our head office they are available on Tuesday from 12 noon to 5pm EST and Wednesday thru Friday from 9 am to 5 pm EST (855) 631-7500 or (519) 518-8501

What payment methods do you accept?

LAKAPOOKI currently accepts Visa and Mastercard for your payments. We can also accept an e-mail money transfers for amounts under $1500.00.

If paying by check please allow 2 weeks for the checks to clear.  Please note should your check be returned NSF a $30 charge will be applied to your account.